DoseSystem Private Policy

This personal data policy explains how DoseSystem (“we” or “us”) processes and protects your personal information.


1: Data Controller


The legal entity responsible for processing your personal information is:

DoseSystem A/S
Købmagergade 22
1150 Copenhagen K
CVR: 35412220


2: Description of the data processing

In order for DoseCan to work optimally, a variety of information, including personal information about the medicine user, log and login information is processed. The information consists of entered data or data provided from other systems that are accessible through the app, because DoseSystem is data processing for a municipality, pharmacy or, for example, a care organization that is data-responsible.

DoseSystem only processes the information that DoseSystem must handle in accordance with instructions from the data controller for DoseCan to function optimally.

These are the following information:

Name, address, email, phone number, IP address, system usage, medication times, log, if any. own free text in medical plans, login information in connection with system and support. payment information and purchase and payment history

DoseSystem must not process information about medication users for purposes other than those listed below and are necessary for the data controller’s use and operation of DoseSystem.


PurposeCategories of personal informationSourcesData processing –

To deliver a reminder of medicine via DoseCan.

Notification of missing receipt and error via web or DoseSystem App.

Personal information is used to contact you for the purpose of providing updates or information about operational malfunctions.

Delivery of newsletters:
Personal data is used to send newsletters that you have signed up for.

Customer Service:
Support for your purchases and subscriptions as well as other inquiries.


We process the following categories of personal data:

General Personal Information:

For example: name, address, email, phone number, IP address. Payment details,
purchase and payment history, use of system.
Times of medication.

Eventually own free text for medication plans and logs
Login information for system and support.


We collect information from the following sources

Directly from you

Directly from your municipality or care organization.

From other sources that may have with DoseSystem to do.


We process your personal information based on the following date processing basis

DoseCan does not work without entering data on medication alarms.

Required to send you newsletters, billing and, moreover, could offer you an effective customer service.


We may disclose your personal information under the following circumstances

(i) There is agreement with the municipality, care organization, relatives or others who help you with DoseSystem.

(ii) For suppliers we collaborate to support our company, for example: Service Provider, Cloud Solution, Telecom Provider, Technical Support, and Customer Service. Delivery services of financial institutions and payment service providers.

(iii) If required by a court order or applicable law.


We will keep personal information as long as necessary for the purposes mentioned in connection with the delivery of our products and services.

We store your personal data for up to 6 years after completion of customer relationships under the Bookkeeping Act, unless there are special reasons for storing the information for an extended period of time.



3: Impact of data processing


When we process personal information about you for use with DoseSystem, it is solely to ensure you the best service and optimize the operation of DoseSystem.

We try to optimize our support, marketing and other communications so that it becomes as relevant as possible to you.


4: Transfers to countries outside the EU / EEA


We do not transfer data outside of the EU / EEA unless data is to be processed for customers outside this area, making a separate agreement. –

DoseSystem software and SQL databases run from and stored in Microsoft Azure Cloud.

Datacenters DoseSystem uses is located in Northern Europe, specific addresses of data centers are not provided by Microsoft.

Responsible outside the EU (with the exception of Norway), data will be processed in a data-approved, approved data center outside the EU.


5: Mandatory information


The following information is required: Name, * Address, ** CVR, E-mail Address, Password, Medication Times, and, if applicable, payment information

* if you want delivery to address.

** if purchases are made through a company.


6: Your rights


You have the following rights:

You have the right to request insight, rectification or deletion of your personal information.

You also have the right to oppose the processing of your personal information and the processing of your personal information has stopped.

If processing your personal information is based on your consent, you are entitled to revoke your consent at any time. Your revocation will not affect the legality of the processing done before your withdrawal of your consent.

You have an unconditional right to oppose the processing of your personal information for direct marketing, including targeted marketing. You can do this by registering here

You are entitled to receive the personal information you have provided in a structured, commonly used and machine-readable format.

There may be conditions or restrictions on these rights. Therefore, you may not be able to have the right to data portability in the specific case – this depends on the specific circumstances associated with the treatment activities.


The current version of this policy is available on our website at


Last updated: 03.06.2018